Job brief

Full Time United States Computer and Mathematical H1B

DYPROCS is searching a Computer User Support Specialist for a USA based employer to join the company as a full-time permanent employee and relocate at the employer's location to the U.S.A.

The ideal candidate will be responsible for Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. This position requires clear communication internally and externally, strong organizational skills, resiliency, and a solution focused mindset!

Responsibilities:

●        Provide first-level technical support for hardware and software issues via phone, email, and in-person.

●        Diagnose and troubleshoot computer problems, including operating systems, applications, and peripherals.

●        Install, configure, and upgrade computer systems and software as needed.

●        Assist users with account setup, password resets, and access issues.

●        Maintain detailed records of support requests and resolutions in a ticketing system.

●        Collaborate with IT staff to escalate complex issues and implement solutions.

●        Conduct training sessions and create user guides to help staff utilize technology effectively.

●        Stay updated on the latest technology trends and best practices to improve support processes.

Proficiency & Skills:

●        Must have 3+ years of work experience in a technical support role.

●        Experience with help desk ticketing systems and remote support tools.

●        Familiarity with operating systems (Windows, macOS, Linux) and common applications (Office Suite, email clients).

●        Knowledge of IT security practices and data protection.

●        Certifications such as CompTIA A+ or ITIL Foundation are a plus.

●        Strong understanding of computer hardware, software, and networking concepts.

●        Excellent troubleshooting and problem-solving skills.

●        Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

●        Knowledge of safety regulations and best practices.

●        Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.

●        Soft skills required - strong drive, persistence, consistency, organization, time management, written and verbal communication.

●        Flexible mindset focused on delivering quality deliverables on tight deadlines.

●        Excellent analytical and problem-solving abilities, with a proactive approach to overcoming challenges.

●        Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.

●        Capable self-starter with a drive to get all types of work done and high attention to detail.

Education:

●        Bachelor’s degree in Computer Science, Information Technology, or a related field.

Salary:

●        Will be determined based on the experience & knowledge

Must To:

●        Selected candidate must relocate to U.S.A after completing all U.S.A visa requirements

●        Selected candidate must perform day to day job duties physically.

●        Selected candidate will be given all benefits per the employer’s policy